Support options

Issues with License Key/Subscription Renewal?

If your subscription has just been renewed or will be renewed on the current day and Illuminated Cloud is showing your license as expired, first please update to the most recent build using:

    • The integrated plugin repository:

      • Windows/Linux - Help>Check for Updates

      • Mac - IntelliJ IDEA/PhpStorm/PyCharm/RubyMine/WebStorm>Check for Updates

    • Manual installation:

      • Download the latest version of the plugin from here. Do not extract the downloaded archive.

      • install the plugin using Settings/Preferences>Plugins>Install Plugin from Disk (found under the gear drop-down menu) choosing the archive downloaded in the step above.

If you are still having trouble after updating to the latest build, you may deactivate and reactivate your license key from Illuminated Cloud>Configure Application under the About tab. Your registered license key may be retrieved using the copy icon immediately to the right of the license state.

And finally if you are still having trouble, contact Support and we'll help you to resolve the issue.

Frequently Asked Questions

Please review the Frequently Asked Questions first.

Discussion Groups

Visit the discussion groups to review previously asked questions and their answers or to post a new question:

Log a Bug or Enhancement Request

If you've found an issue with Illuminated Cloud or have an idea for a new feature or improvement, you can log a bug or enhancement request in Illuminated Cloud's public issue tracker.

When logging an issue, please include as much useful information as possible about the bug or enhancement including:

    • The version and build numbers of Illuminated Cloud found in Illuminated Cloud>Configure Application under the About tab.

    • The version and build numbers of the base IDE found in the IDE's About dialog.

    • The host operating system type (Windows, Mac OS X, or Linux) and version.

    • The affected component, e.g., completion, formatter, deployment/retrieval, etc.

    • A clear description of the bug or enhancement.

    • If filing a bug, please include:

      • The business impact of the bug to your productivity within Illuminated Cloud and IDEA.

      • Detailed steps to reproduce the bug if available. Sample source code that reproduces or evidences the bug is particularly helpful.

      • If possible, before logging a bug please reproduce the bug with debug logging enabled for the associated features(s).

      • Any relevant information from IDEA's log which can be accessed using Help>Show Log in Explorer/Finder/Files. Any stack traces related to the bug are particularly helpful.

Contact Us

If you have an Illuminated Cloud question or issue that cannot be addressed by the options above, feel free to send an email and I'll make every effort to respond in a timely fashion.