Support options

Frequently Asked Questions

Please review the Frequently Asked Questions first.

Discussion Groups

Visit the discussion groups to review previously asked questions and their answers or to post a new question:

Log a Bug or Enhancement Request

If you've found an issue with Illuminated Cloud or have an idea for a new feature or improvement, you can log a bug or enhancement request in Illuminated Cloud's public issue tracker.

When logging an issue, please include as much useful information as possible about the bug or enhancement including:
  • The version and build numbers of Illuminated Cloud found in Illuminated Cloud>Configure Application under the About tab.
  • The version and build numbers of IntelliJ IDEA and WebStorm found in the IDE's About dialog.
  • The host operating system type (Windows, Mac OS X, or Linux) and version.
  • The affected component, e.g., completion, formatter, deployment/retrieval, etc.
  • A clear description of the bug or enhancement.
  • If filing a bug, please include:
    • The business impact of the bug to your productivity within Illuminated Cloud and IDEA.
    • Detailed steps to reproduce the bug if available. Sample source code that reproduces or evidences the bug is particularly helpful.
    • If possible, before logging a bug please reproduce the bug with debug logging enabled for the associated features(s).
    • Any relevant information from IDEA's log which can be accessed using Help>Show Log in Explorer/Finder/Files. Any stack traces related to the bug are particularly helpful.

Contact Us

If you have an Illuminated Cloud question or issue that cannot be addressed by the options above, feel free to send an email and I'll make every effort to respond in a timely fashion.